Guardforce helps Macau’s banks and financial institutions manage and expand their ATM networks with our comprehensive cash management services. The management of ATMs is in fact a complicated procedure that involves lots of optimisation in order to ensure a consistent availability of cash. And the bigger your ATM network, the more resources its management takes. By outsourcing ATM management to Guardforce, our clients can channel their resources to strengthening their core business competencies. With years of experience in ATM management, we are well suited to helping streamline your business.
Our integrated ATM Management services include:
Cash replenishment – check and replenish cash reserves in ATMs to ensure a continuous flow of cash supply to meet each customers’ needs
Cheque collection service – collect cheques from the customer's ATMs and deliver collected cheques to the customers’ specified branch before handing them over to the branch staff
First-Line maintenance – collect retained ATM cards, re-fill promotion materials, change printing ribbons, advice slips and journal tapes, check alarm systems, hold stock of ATM stationery and ascertain whether machine is in working order, etc.
Second-line maintenance – liaise with and monitor the customer's service contractors and arrange maintenance service, etc.
Alarm response – 24-hour "On Call" service for alarm call-out by a designated Guardforce officer; respond to alarm within an agreed timeframe to carry out initial inspection of the ATM location before reporting the condition of the ATM centre to the customer's designated staff; take action in accordance with client’s instructions; reset the alarm for its normal function in ATM centre in the event of false alarm.
Emergency maintenance services – act on any urgent maintenance requests by customers
If you would like to learn more about our ATM management solutions, contact a member of our team today. We can customise solutions to suit our client’s specific needs.