Guardforce helps Macau’s banks and financial institutions manage and expand their ATM networks with our comprehensive cash management services. By outsourcing ATM management to Guardforce, our clients can channel their resources to strengthening their core business competencies.
Our integrated ATM Management services include:
Cash replenishment – check and replenish cash reserve in machine to ensure a continuous flow of cash supply to meet customers’ needs
Cheque collection service – collect cheques from the customer's ATMs, deliver collected cheques to the customers’ specified branch and hand over to the branch staff
First-Line maintenance – collect retained ATM cards, re-fill promotion materials, change printing ribbon, advice slips and journal tapes, check alarm system, hold stock of ATM stationery and ascertain machine is in good order, etc.
Second-line maintenance – liaise with and monitor the customer's service contractors and arrange maintenance service, etc.
Alarm response – 24-hour "On Call" for alarm call-out by a designated Guardforce officer; respond to alarm within an agreed timeframe to carry out initial inspection of the ATM location and report the condition of the ATM centre to the customer's designated staff; take action in accordance with client’s instructions; reset alarm for normal function in ATM centre in the event of false alarm.
Emergency maintenance services – take action on any urgent maintenance requests by customers